FAQ

Frequently-asked Questions

Find everything you need to know about how Souvenirs Presérvés can help you to organize, digitize, preserve, share and ENJOY your photographic memories.



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  • Why should I digitize my old photos, films and videos?

    Film & Tape Media Deteriorates


    Even stored in ideal conditions, legacy photographic media deteriorates over time. Slides and negatives gradually fade, 8mm movies can become brittle and easily break. Video tape was never meant to be a long-term storage solution and is also subject to degradation. Some slides and home movies are now over 60 years old. Failure to convert them to a more sustainable media can and will result in permanent loss.


    They Require Obsolete Playback Equipment


    The equipment required to view old media types is difficult to find and expensive to get repaired if you are lucky enough to find someone to do it.


    They are Difficult to View and Share


    Unless your audience is sitting in your living room, sharing your old memories is difficult if not impossible. 


    Their Aging Demographic 


    Slides and home movies were the amateur photography medium of choice from the late 1950’s until the mid-1970’s. That means those whose took these slides and movies are at least in their late 70’s. Those whose childhoods are captured on theses media (and presumably now possess it) are in their 60s or 70s.  


    For Archiving Purposes


    Ensure that those old boxes of memories captured on photos, slides, and movies doesn’t end up at the curb for the trash collectors. Ensure that your kids and their kids have these precious memories preserved forever


    And Most importantly, FOR FUN!! 


    Rediscovering old photos and movies that family and friends have not seen for decades (or perhaps never!) can be fun and rewarding. Having the ability to easily share these forgotten memories with anyone, anywhere, 


  • How do I engage with Souvenirs Préservés?

    Simply go to our contact page and drop us a message with a quick overview of what you would like to accomplish. We'll call you back promptly to discuss and answer any questions you may have

  • I only have a small quantity of items to digitize, can you still help?

    Of course! We will take care of whatever you want done, whether it is 5 photos or thousands  

  • How long does a project take?

    Naturally the estimated length of a project is dependant on the quantity of media to be scanned and converted. The type of media to be converted also factors in, as the degree of automation in the scanning process varies by type.


    SP will provide a ballpark estimate for completion before starting the work, based on the inventory for the project


  • What information will SP need from me to plan and price my project?

    The following is information that would be required create a quote:

    • The type(s) and quantity of media to be scanned
    • How the media is currently stored (in albums, in boxes, etc)
    • For photos and slides, what is the resolution you would like (The intended use of the digitized photoscan help determine the resolution you will require in the finished product.
    • The desired completion date

  • How much does it cost?

    • The cost of the project will depend on several factors, the most important of which is the quantity of media to be scanned

    • The type of media also impacts the time (and therefore the cost) as the process of scanning some types of media is more time-consuming than others

    • SP will provide the client with an estimated duration and cost before the project commences and will advise the client immediately if it looks like the estimates might be exceeded.


  • Can I get a sample scan before committing to a scanning project?

    Yes!!


    Before you commit to using our services, we will scan the following for you so the quality of the finished product will be known. We will scan up to......

    • 8 slides
    • 10 printed photos
    • 1 -3" reel of 8mm or Super8 film
    • 10 minutes of camcorder video

    .....free of charge for your evaluation.


    If you are unsatisfied with the result we will do our best to remedy the problem or you may choose to not move forward with the project.


    The scans are yours to keep and are not watermarked


  • How do I prepare my media for scanning?

    • If your media is chronologically sorted and well-labeled as to the contents, that is great. It is also rare.
    • The more organized the media we receive is, the less time it will take to complete the project.
    • It is highly advisable to sort your media as logically as possible before beginning the project, as the end result will be more organized and easy to view. 
    •  If you do not have the time to organize your media yourself, SP offers sorting services to best organize your media before scanning. These services are done on a "best effort" basis and the results will vary depending on the amount of information that can be gleaned from the labels on the boxes/slide trays/photo albums/photos/film cans, etc

  • What is the standard output of your scanning process?


    • Scanning quality and output format for each of the supported media types is described below. Let us know if you have a requirement for different formats and we will let you know if we can accommodate you.


    Slides and Negatives

    • Resolution: 300, 600 or 1200 dpi
    • Format: JPG

    Printed Photos

    • Resolution: 300, 600 or 1200 dpi
    • Format: JPG

    8mm and Super8 Movies

    • Resolution: H.264 AVC, 1280x720
    • Format: MP4

    8mm/VHS Home Videos

    • Resolution: H.264 AVC, 1280x720
    • Format: MP4
  • Will you clean my media before scanning?

    We typically do not clean your original media before scanning. If we notice a significant mark on a slide or photograph when it is scanned (such as a hair or a dust-ball), we will clean it and rescan. If one or more slip through and affect the quality of the scan, we will be happy to rescan it for you at no charge. 


    All slides except for the "Quick and Dirty" service are scanned with infrared scratch and dust removal technology, which removes almost all unwanted marks from the scanned image

  • How are my originals handled and stored?

    • While in our possession, your precious media will be handled with the utmost care. 

    • Smoke-free environment

    • Temperature and humidity maintained at suitable levels for storage of photographic materials

    • All media handled with photographic gloves

    • No food or beverages permitted in scanning area

    • Media remains boxed and safe from dust when not being scanned


  • What about slides that are black, overexposed, double-exposed or otherwise not worth scanning?

    Images that are clearly no good due to bad exposure, end-of-roll, or damage to the original will not be charged.

  • My printed photos are in albums, can they be scanned?

    Yes. You have several options. 


    You may remove the photos from the albums before giving them to us for scanning. 


    Alternatively, you can give us your photo albums as-is and we can remove the photos for scanning (pocket-type pages only) for  a small fee (see Pricing).


    We will not remove photos from albums with "sticky pages" due the possibility of damage. Photos in "sticky" album pages can be scanned directly from album. Each photo on the page is delivered as an individual JPG.


    Sequencing of photos:

    • Loose Photos : In the order in which they are received by SP. We can offer sorting services IF each photo has a date/timestamp or a sequence number
    • Photos in Albums : In the sequence of the album


  • Can you add a title page to my movies/videos?

    • Movies and videos can be consolidated and/or enhanced with chapter marks and title pages on request. These enhancements will be agreed to at the beginning of the project and priced accordingly. 

  • How will you deliver the finished product?

    You may chose to receive the scanned images and videos in a variety of different ways:

    • Uploaded to a major photo-sharing site such as Google or Amazon Photos (included)
    • On a USB flash drive – 32gb (+ $7 ea)
    • On an SD or MiniSD card - 32gb (+$15 ea)
    • On a DVD (+ $5 ea)

  • What are the payment terms and accepted methods of payment?

    • For orders estimated at over $250, a deposit equal to 20% of the estimated cost of the project is due at the time the original media is provided to Souvenirs Préservés. 
    • The balance is due on completion of the project and delivery of the scanned photos/videos to the client. 
    • If the scope of the project has changed since the original estimate was provided, the balance will be adjusted accordingly.
    • Visa, Mastercard, Interac e-Transfer and online payment are all accepted.

  • What can/should I do with my scanned photos or films?

    • Protect them! Invest in cloud storage space with a major cloud provider like Microsoft, Google or Apple. Storing a master copy of all your scanned memories in the cloud protects your irreplaceable photos and movies from loss or damage. 
    • Share them! Make them available for family and friends to view them through your social media platforms or  photo sharing sites like Flickr, Google Photos or Amazon Photos. 
    • Gift them! Framed prints of old forgotten slides or photos make reasonably priced, high-impact gifts. Imagine Grandpa and Grandma unwrapping a picture of themselves from 50 years ago that they may have never seen and didn't even know existed! Many online services also exist to have your photos printed on a variety of gift items like coffee cups, blankets, luggage tags and even clothing.
    • Display them! Invest in a quality electronic picture frame, load it with all your favourite photos and let it rotate through them. A different photo to see every time you enter the room.  Your digitized photos can also be used as personalized screensavers for computers and TVs.

  • Okay, I'm in. Now how do I get my slides/photos/movies/videos to you?

    We offer free pick-up and return of your original media to the following areas: 


    • Hudson
    • Saint-Lazare
    • the Vaudreuil-Dorion region
    • the West Island of Montreal (west of St-Laurent and Lachine)
    • Ile Perrot
    • Valleyfield
    • Rigaud 
    • Western Quebec to the Ontario border
    • Hawkesbury

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